Quick response
Answers to common questions arrive within the same day; for urgent matters, a callback note is also kept
Active from 10 am to 8 pm
a14 Support, contact and Help Center
On the a14 Contact Page, the Dhaka office, phone, and Help Center are together; Bangladesh users with bKash, Nagad, and Rocket can start here for quick support
Download the a14 app See a14 Login Instructions
Where to find a14 Support
Many sites hide contact information; here it is kept separate, so finding a14 Support is not a waste of time. Dhaka users usually look at 3 things first: the office address, working hours, and the Help Center number
If you have questions about the a14 App, this page is the first stop a14 App Features are on the page, and Download Guide Installation can be viewed from
Dhaka Office Directions
Users coming from Mirpur, Banani, and Motijheel can easily find the route
Specific address is listed separately below
Works on low network
Even outside Dhaka on 3G, Help Center information loads quickly
If phone data is low, the text loads first
Clear contact information
Phone, mail, and office name are shown on one page
No extra wandering needed
a14 Contact Office Card
Four cards below show city-based contacts; each card lists the address, hours, and what kind of help you can get
Dhaka Main Office
Gulshan 2, Dhaka 1212; open 6 days a week
Hours: 10 am to 8 pm; guidance on bKash, Nagad, and Rocket questions is available
Chittagong Service Desk
Nearby service points in the Andarkilla area; local users contact for account and login issues
Hours: 12 pm to 7 pm
Sylhet Support Desk
Jindabazar Route is easy to reach; noting on the phone beforehand reduces wait time
Hours: 11 am to 6 pm
Khulna Support Point
A small information desk for Khulna city helps with app updates and APK installation
Hours: 10 am to 5 pm
How the a14 Help Center Works
1. Write a message
Send name, user ID, and issue type in brief; you won't have to rewrite the same message
Screenshots help the process go faster
2. Verify information
Support team checks previous notes and account details; cases sent to the Dhaka office are tracked in the same way
Usually completed in two steps
3. Send solution
Guidance on what to do at each step is brief; there are separate instructions for Login, Register, and App questions
If a follow-up is needed, a separate note is kept
Contact information and mailing address
If you can't call, you can also send a message by email; a specific mailing address is used to send letters or documents, so papers don’t get lost
Mailing address: a14 Support Desk, Gulshan 2, Dhaka, Bangladesh; visitors to the office should call first to schedule an appointment
If you have questions about bKash, Nagad, or Rocket, include the last 4 digits of your account in the message for faster assistance
What users say about a14
M
There was trouble with login; got a clear answer from a14 Support
S
On the a14 Contact Page, office hours and address are together
R
Opening the Help Center after APK installation took less than 1 minute
Some quick tips before getting help
Keep your account number handy
This lets the team quickly tally the accounts
Last 4 digits are enough
Send a screenshot of the issue
A screenshot helps when there is an error message, loading stop, or login problem
A single clear screenshot is often enough
Contact at the right time
Responses are quick from 10 AM to evening
Send messages in Dhaka time
a14 app and login assistance
For users of the a14 App, login and register questions are often treated separately; simply clearing the old cache resolves the issue
Read the installation notes properly when you get a new APK New download instructions More Login Guide When viewed together, it is easier
Download the a14 APK